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"my experience at TCD has been one of the best overall"

TexasCarsDirect.com
Last updated 3 years ago

  • on Cars.com
  • I've purchased about 25 vehicles (minimum) from various dealerships over the past 20 years and my experience at TCD has been one of the best overall. The main goal of this dealership is to move vehicles. If you want to haggle, have someone coddle you and hold your hand, this is not the place for you. Very refreshing. I saw the vehicle I wanted online, went in and talked to Adam. He threw me the keys and told me to take it for a spin. I asked to bring it to my mechanic. He said "no problem, bring it back before we close". They don't really have "salespeople" working there, since they don't actually try to sell you anything. The cars sell themselves. You come check it out, if you like it, you buy it. Simple as that. Adam showed me some warranty options but never pushed anything on me. Also, they didn't just forget about me after the sale. 2 days after I purchased the vehicle (As-Is), I woke up one morning to find the battery dead. After jump starting it and bringing it to my mechanic, we found that there was an electrical draw somewhere in the system that would have to be traced. I drove back down to the dealer and explained the situation to Adam. He promptly put me in a loaner vehicle and sent mine over to their mechanic. A few days later, the problem was solved and TCD picked up the bill, which was a much appreciated gesture. Obviously, it was a headache having to deal with a mechanical issue right after purchasing the car. This was an unforeseen circumstance on their part but they did the right thing to make everything as painless as possible for the customer, and for that reason alone, they have earned my future business.

    RonX

 

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